Refund policy

Last updated: 11/18/2025

OVERVIEW

BLCKOUT offers a 30-day return window from the date you receive your item.
To request a return, contact us at support@blckouthq.com.

Please review all conditions below before initiating a return.

ELIGIBILITY FOR RETURNS

To qualify for a return, items must be:

  • in the same condition as received

  • unworn / unused

  • with all original tags attached

  • in the original packaging

  • accompanied by a receipt or proof of purchase

Items returned to us without authorization will not be accepted.

To start a return, email:
📧 support@blckouthq.com

If approved, we will provide a return shipping label and instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.
If your item is:

  • defective

  • damaged

  • or the wrong product

…contact us immediately at support@blckouthq.com so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

  • custom or made-to-order items

  • personalized items

  • hazardous materials

  • flammable liquids or gases

  • perishable goods (food, plants, flowers)

  • personal care items (beauty, hygiene products)

  • sale items

  • gift cards

If you have questions about a specific item, contact us before purchasing.

EXCHANGES

To exchange an item, please:

  1. Start a return for the item you no longer want

  2. Once the return is accepted, place a separate order for the replacement item

This ensures the fastest possible turnaround.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receipt for any reason, with no justification required.

Items must still:

  • be unused

  • be unworn

  • include tags

  • include original packaging

  • include proof of purchase

REFUNDS

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

  • Your refund will be issued to your original payment method within 10 business days

  • Your bank or card company may require additional time to post the refund

If 15 business days have passed since your refund approval and you have not received your funds, email us at:

📧 support@blckouthq.com