Privacy policy

Last updated: 11/18/2025

OVERVIEW

BLCKOUT (“we”, “us”, “our”) operates this website and online store (the “Services”), powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs all matters related to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” refers to any information that identifies or can reasonably be linked to an individual. It does not include de-identified or anonymized data.

We may collect the following categories:

Contact Information

  • Name

  • Email address

  • Billing & shipping addresses

Payment & Financial Information

  • Payment method details

  • Transaction information

  • Billing confirmation

Account Details

  • Username

  • Password

  • Preferences and settings

Order & Transaction Data

  • Items viewed, added to cart, purchased

  • Returns, exchanges, and cancellations

  • Order history

Communications

  • Information you send in support inquiries, forms, or emails

Device Information

  • IP address

  • Browser details

  • Device identifiers

  • Network information

Usage Information

  • Website activity and navigation patterns

Personal Information Sources

We collect information from:

  • You directly

  • Automatic collection via cookies and analytics

  • Third-party service providers

  • Marketing and technology partners

  • Shopify

2. HOW WE USE YOUR PERSONAL INFORMATION

Providing & Improving the Services

To:

  • Process orders

  • Manage accounts

  • Fulfill shipping and returns

  • Send notifications

  • Personalize your shopping experience

  • Improve products and functionality

Marketing & Advertising

To:

  • Send promotions and updates

  • Serve relevant ads

  • Analyze shopping behavior

You may opt out anytime.

Security & Fraud Prevention

To:

  • Secure accounts

  • Detect suspicious activity

  • Protect the integrity of the Services

Customer Support

To:

  • Answer questions

  • Provide service

  • Maintain ongoing support

Legal Compliance

To:

  • Respond to legal requests

  • Comply with laws

  • Enforce policies

3. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your information to:

Service Providers

Including:

  • Shopify

  • Shipping partners

  • Payment processors

  • Customer support tools

  • IT and analytics partners

Marketing & Advertising Partners

For targeted ads where allowed by law.

Third Parties at Your Direction

Such as:

  • Social login integrations

  • Review and feedback platforms

Corporate Affiliates

For internal business purposes.

Legal Authorities

When required by law.

Business Transactions

E.g., mergers or acquisitions.

4. RELATIONSHIP WITH SHOPIFY

Shopify hosts our store and processes personal information as part of its platform operations. Shopify may use personal information to improve its services, provide analytics, and support enhanced features used by BLCKOUT.

More info:

  • Shopify Consumer Privacy Policy

  • Shopify Privacy Portal (opt-out)

5. THIRD-PARTY WEBSITES

Third-party links may appear on the site.
We are not responsible for:

  • their privacy practices

  • their content

  • their security

Review their privacy policies before interacting.

6. CHILDREN’S DATA

The Services are not intended for minors.
We do not knowingly collect data from individuals under the age of majority.

If you believe a minor submitted data, contact us and we will delete it.

7. SECURITY & DATA RETENTION

We implement safeguards but cannot guarantee perfect security.

We retain personal information only as long as necessary to:

  • operate your account

  • fulfill orders

  • comply with legal obligations

  • resolve disputes

8. YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to:

  • Access / Know your data

  • Delete your data

  • Correct inaccuracies

  • Receive a copy (portability)

  • Opt out of targeted advertising or data “sharing”

  • Manage marketing preferences

To exercise rights, contact us at support@blckouthq.com or use Shopify’s privacy tools.

We may need to verify your identity before fulfilling requests.

9. COMPLAINTS

If you have concerns about our data practices, contact us at:

📧 support@blckouthq.com

You may also have the right to lodge a complaint with your local privacy regulator.

10. INTERNATIONAL TRANSFERS

Your information may be transferred outside your country.
Where required (e.g., EU/UK), we use approved legal frameworks like Standard Contractual Clauses.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
We will revise the “Last updated” date and provide additional notice where required.

12. CONTACT US

For privacy questions or requests, contact:

📧 support@blckouthq.com